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Best Order Tracking Apps

What is Order Tracking software?

Appjunction currently boasts 33 tools within the Order Tracking category as of June 2024. Among these, some standout options renowned for their robust features and excellent value for money includes includes Track123 , Parcel Panel , and AfterShip . These software solutions offer comprehensive functionalities tailored to meet various Order Tracking needs, making them top choices for businesses seeking efficient and effective marketing solutions. Order Tracking Software is a digital tool designed to help businesses and customers monitor the status and location of their orders throughout the shipping process. It provides real-time updates on the journey of a package from the point of dispatch to its final destination.

This software typically integrates with shipping carriers' systems, allowing users to track shipments using tracking numbers or order IDs. Customers can access order tracking information through online portals or mobile apps, while businesses can view and manage orders through a centralized dashboard.

Key features of Order Tracking Software include:
Real-Time Tracking: Provides up-to-date information on the current status, location, and estimated delivery time of orders.
Notifications: Sends automated notifications to customers, informing them of order status changes, delays, or delivery attempts.
Customization: Allows businesses to customize tracking pages with their branding and messaging for a consistent customer experience.
Analytics: Provides insights into shipping performance, delivery times, and customer satisfaction metrics to identify areas for improvement.
Overall, Order Tracking Software enhances transparency and communication in the shipping process, leading to improved customer satisfaction, reduced inquiries, and greater operational efficiency for businesses.

12 Listings in Order Tracking Available

Track123

Track123

0

(2,619)

Track123 helps brands get ahead of shipping issues by offering a branded order tracking experience and strategies to reconvert shoppers post-purchase.

ParcelPanel provides a branded post-purchase tracking experience to improve customer satisfaction and boost sales by keeping customers informed about their order status.

AfterShip

AfterShip

0

(4,418)

AfterShip offers proactive order tracking solutions that delight customers, reduce WISMO (Where Is My Order) inquiries, and optimize delivery experiences.

17TRACK

17TRACK

0

(2,728)

17Track offers global order tracking to reduce customer support requests, improve the shopper experience, and provide opportunities to upsell new products.

Rush App

Rush App

0

(315)

Rush provides order tracking and estimated delivery dates (EDD) notifications, encouraging repeat business by tracking orders worldwide in minutes.

SyncTrack automates the synchronization of PayPal tracking information and Stripe transactions, facilitating faster PayPal fund releases and building trust with the payment platform.

This app verifies COD (Cash on Delivery) orders with OTP, converts COD orders to prepaid, and identifies high-risk COD orders, reducing the risk of returns and enhancing order security.

Wonderment Post-Purchase enables brands to communicate order updates and deliver better post-purchase experiences, keeping customers informed and satisfied.

TrackingMore optimizes order tracking to reduce WISMO inquiries, upsell new products, and boost brand awareness by providing a comprehensive tracking experience.

Tracktor

Tracktor

0

(738)

Tracktor adds real-time order tracking, custom statuses, and package lookup to your store, enhancing customer satisfaction by keeping them informed about their order's journey.

Overall Rating

5.0

Ratings Breakdown

5

(2500)

4

(128)

3

(9)

2

(0)

1

(12)

User Reviews

J

JacnoBijoux

June 2, 2024

Bon, j'ai essayé d'envoyer un mail test après avoir tout configuré en français. Le mail est arrivé dans les spams, et en plus, il était à moitié en anglais ! C'est vraiment dommage parce que l'appli est super facile à utiliser.

RC

Retro Chip

June 2, 2024

It would be awesome if the app could pull in user names when sending emails. Also, can you add the ability to choose between different email addresses? I have several for my business. Thanks a bunch!

AF

Akiba Fragrance & Wellness Studio

June 2, 2024

New to Omnisend, but gotta say, their customer support is really on point! Big shoutout to Baraath for being super helpful and quick to answer my questions about formatting and testing an email campaign.

e

esrajeans

June 2, 2024

Man, der Support von Omnisend geht mir so auf die Nerven! Ewig lange Wartezeiten, bis endlich mal jemand antwortet, und dann kommt da so ein Wischi-Waschi zurück, mit dem ich echt nichts anfangen kann. Bei den Preisen, die Omnisend aufruft, könnte man echt mehr erwarten. Total unzufrieden - kann ich im Moment echt nicht weiterempfehlen!

DG

Deco Gear

June 2, 2024

This Kayque person is a lifesaver! Totally helped us out with this email verification thing that was driving us crazy. Super quick and smart responses, even though it was way after hours!

L

Lofarisbackdrop.de

June 2, 2024

This app is awesome! Love that the basic stuff is free, and it's perfect for sellers like me. Their customer service is top-notch - always quick to respond and they really go above and beyond to help you out. Big shout out to Dilara from customer service, she's amazing!

St

SOL the label

June 2, 2024

Kayque was amazing! Super fast, straight to the point, and easy to understand. Helped me get exactly what I needed.

JB

Just Bumm

June 2, 2024

Switching from WooCommerce to Shopify after transferring my domain was a bit of a headache! Ran into a bunch of questions and sync issues. Thankfully, the Omnisend team, especially Beran, were lifesavers! They were on top of everything, super responsive and got things sorted out within two days. Beran kept me in the loop the whole time and made sure every

TG

The Greek Art Company

June 2, 2024

This app is awesome! And their support is top-notch too. I just got off the chat with Salma, who was super helpful, professional, and really nice. Definitely recommend checking it out!

L

Lavish'd

June 2, 2024

Karine, you're a rockstar! Thanks for being so quick to respond to my emails and explaining everything so clearly. You're awesome! And Beran, you're a lifesaver! Thanks for helping me update our domain's DNS records. You were so helpful and friendly, and you got everything sorted out super fast!

More about Order Tracking Tools

Benefits of using Order Tracking Software

Order Tracking apps offer several benefits for eCommerce or Shopify brands:

Enhanced Customer Experience: Providing customers with real-time updates on the status and location of their orders improves transparency and reduces anxiety. It leads to greater satisfaction and loyalty as customers feel informed and engaged throughout the shipping process.

Reduced Customer Inquiries: By offering self-service order tracking, these apps decrease the number of inquiries received by customer support teams regarding order status. This frees up resources and allows support agents to focus on more complex issues, improving overall efficiency.

Improved Operational Efficiency: Here's another thing: when you can see everything that's going on with orders, you can spot where things get stuck. Maybe there's one step in your shipping process that's always slow. Once you know, you can fix it, and that means you can get orders out the door faster and make fewer mistakes. That's good for you and great for your customers.

Increased Trust and Credibility: Trust is huge, right? When people can track their orders, they feel like you're not just taking their money and ghosting them. They can see that their purchase is actually on its way. This builds trust, and they'll think of your brand as reliable, which can make them more likely to buy from you again.


Opportunity for Upselling and Cross-selling: Order Tracking apps provide an additional touchpoint for eCommerce brands to engage with customers. By displaying relevant product recommendations or promotions on tracking pages, brands can capitalize on upselling and cross-selling opportunities, increasing revenue per order.
To better understand the benefits of using Order Tracking Apps, you may also read the general reviews provided by users of these platforms on Appjunction. Additionally, you can join communities and interact with peers using these tools. Furthermore, you may review the case studies provided by the aforementioned tools.

Typical Pricing of Order Tracking Apps

The cost of Order Tracking tools for Shopify or eCommerce brands can vary depending on several factors, including the provider, the features included, the size of the business, and the volume of orders processed.

Some Order Tracking tools offer basic functionalities for free or at a low monthly cost, while others may charge higher fees for additional features, customization options, or premium support services.

Typically, the cost of Order Tracking tools for Shopify or eCommerce brands ranges from $10 to $100 or more per month, depending on the complexity of the software and the level of service provided.

Some providers may offer tiered pricing plans based on the number of orders processed or the level of integration with other systems. Additionally, there may be additional costs for add-on features, such as custom branding, advanced analytics, or API access.

It's essential for Shopify or eCommerce brands to carefully evaluate their requirements and budget constraints when selecting an Order Tracking tool and to consider factors such as scalability, ease of use, and customer support in addition to cost.
Overall, the cost of Order Tracking tools would vary depending on your usage and the size of your brand. However, there are a lot of tools you may find on Appjunction that offer free trials to give you an idea of the features they offer. I'd highly suggest trying a few and selecting the ones that work for you. You can also sort them by pricing and use them according to your needs.

Order Tracking Software Features to look

When selecting an Order Tracking platform as an eCommerce brand, consider the following key features:

Real-Time Tracking: Ensure the platform provides real-time tracking updates on the status and location of orders, allowing customers to monitor their shipments throughout the shipping process.

Customizable Tracking Pages: Look for a platform that offers customizable tracking pages, allowing you to brand the tracking experience with your logo, colors, and messaging for a consistent customer experience.

Mobile Accessibility: Choose a platform that offers mobile-friendly tracking pages or mobile apps, enabling customers to track their orders on smartphones and tablets, enhancing accessibility and convenience.

Multi-Carrier Support: You'll want a system that plays nice with all the different delivery companies. That way, no matter who's bringing the package, your customers can check up on it without a hassle.

Self-Service Options: Look for features that empower customers to manage their orders independently, such as the ability to update shipping addresses, schedule delivery preferences, or initiate returns directly through the tracking platform.

To get a better overview of the various features offered by different tools, I would highly recommend browsing the feature section of each app and comparing them with others in the same industry. This will give you a better idea of the different features offered by apps in Order Tracking.

Who uses Order Tracking Software?

When you're shopping online with an eCommerce brand, there's this handy tool called Order Tracking Software that a bunch of different folks use to keep things running smoothly.

Customers: First off, we've got us, the customers. We're the ones who are always eager to know where our stuff is after we hit that 'buy' button. So, we use this software to check on our orders, making sure they're on their way. We usually get a link or can log into a website to see if our package is still crossing the country or if it's about to land on our doorstep.

Customer Service Representatives: Customer service representatives use Order Tracking Software to assist customers with inquiries regarding order status, delivery updates, and any issues related to the shipping process. They may also use the software to track packages on behalf of customers and provide timely updates.

Warehouse and Fulfillment Staff: Warehouse and fulfillment staff are the ones actually handling our stuff. They're in the warehouse, using the software to make sure they pick the right items and pack them up properly. They're also in touch with the shipping companies to make sure our orders head out the door and start their journey to us.

Logistics and Supply Chain Managers: Logistics and supply chain managers have a big-picture job. They're looking at how all the orders are moving around the country (or even the world). They rely on the software to track shipments, see how well the deliveries are going, and figure out ways to make shipping faster and cheaper.

Marketing and Sales Teams: Lastly, there are the marketing and sales teams. They're not just about selling; they're also digging into the tracking data to learn more about what we like and how we shop. They use this info to make ads that catch our eye and deals that we won't want to miss, all to give us a better shopping experience.

Order Tracking software has been used by various teams across the organization. I would highly recommend you to go through reviews along with the designation of the reviewer to get a fair idea of the different teams that use these software. You can also dig deeper into each review and find out the use cases and problems they have faced.

Different kinds of Order Tracking Software

Several types of Order Tracking Software are available for eCommerce or Direct-to-Consumer (DTC) brands, each offering unique features and functionalities to meet specific business needs:

Built-in Order Tracking: Many eCommerce platforms, such as Shopify, Magento, WooCommerce, and BigCommerce, offer built-in order tracking features. These platforms provide basic tracking capabilities, allowing customers to monitor the status and location of their orders directly through the eCommerce website or app.

Third-Party Order Tracking Solutions: Then there are these other companies that specialize in tracking. They're like the sidekicks to your online store, giving you fancier updates and letting you personalize how you want to track your stuff. They work with different delivery companies, so you get the latest scoop on your package.

Shipping Carrier Integration: Some shipping carriers, such as UPS, FedEx, USPS, DHL, and others, offer their own order tracking solutions that integrate with eCommerce platforms. These solutions provide tracking capabilities specific to the carrier's services and allow customers to track orders directly through the carrier's website or app.

Multi-Carrier Aggregators: Multi-carrier aggregator platforms, such as ShipStation, Shippo, and EasyPost, offer centralized order tracking solutions that integrate with multiple shipping carriers. These platforms consolidate tracking information from various carriers into a single dashboard, providing a unified tracking experience for customers and businesses.

Custom Order Tracking Solutions: Some shops go all out and make their own custom tracking systems. They build it from scratch to fit exactly what they need, which is great for making sure everything works just right with the way they sell and send their products.

Mobile Order Tracking Apps: And let's not forget about tracking on your phone. There are apps for that, too. They let you keep tabs on your orders with a tap, and they'll even send you updates so you're always in the loop.

I would highly recommend that you go through the subcategories within each category on Appjunction to learn more about the different types of tools offered in Order Tracking. Select a subcategory for which you're searching for a tool and explore its features and pricing. You can also filter the reviews based on company size and industry to see how this tool works for businesses like yours.

Potential issues with Order Tracking Software

Order tracking apps can be super handy for online stores, especially if you're running a shop on platforms like Shopify. But, they're not without their headaches. For starters, sometimes these apps just don't play nice with the systems you've already got in place. This can lead to a bit of a mess with your data and even cause some facepalm-worthy mistakes if you have to punch in info by hand.

Then there's the tech gremlins that can pop up. We're talking about those times when the app decides to take a nap (aka crashes), or even worse, loses your data. This can really throw a wrench in your day-to-day and leave your customers less than thrilled.

Another thing is that these apps have to chat with the shipping companies to get the tracking details. If something goes wrong on the shipping company's end, like they goof up the data or their system takes a break, your tracking info won't be up to snuff. And let's be real, customers these days expect nothing short of perfection when it comes to knowing where their stuff is.

Speaking of customers, they can be pretty unforgiving if the tracking isn't spot on. If the updates are off or late, they might start to wonder if they can trust your brand.

Lastly, if you're shipping stuff across borders, the tracking can get a bit murky. Some places just don't have the setup to keep tabs on packages properly, and customs can be a whole other ballgame. So, international orders might not always be tracked as clearly as we'd like.

Getting onboarded with a new Order Tracking tool is a significant decision that you, as a manager, have to make. Do check out detailed reviews and, most importantly, their pros and cons because they'll give you a fair idea of potential challenges that you may face with these tools. I would also suggest that you filter out the negative reviews along with your industry to get a better idea of the whole picture.

Integration of Order Tracking Software

Ecommerce-focused Order Tracking software typically integrates with a variety of tools and platforms to streamline operations and enhance functionality. Some common integrations include:

Ecommerce Platforms: Order Tracking software often integrates seamlessly with popular ecommerce platforms such as Shopify, Magento, WooCommerce, BigCommerce, and others. These integrations allow for automatic order syncing, centralized order management, and streamlined order tracking directly within the ecommerce platform.

Shipping Carriers: Integration with shipping carriers such as UPS, FedEx, USPS, DHL, and others enables Order Tracking software to access real-time tracking information for shipments. This integration allows customers to track their orders using tracking numbers provided by the shipping carrier.

Multi-Carrier Aggregators: Some Order Tracking software integrates with multi-carrier aggregator platforms like ShipStation, Shippo, and EasyPost. These integrations provide access to multiple shipping carriers through a single interface, simplifying order fulfillment and tracking processes for ecommerce brands.

Inventory Management Systems: Integration with Inventory Management systems allows Order Tracking software to access inventory data and provide accurate order tracking information based on inventory availability and stock levels. This integration helps ecommerce brands manage inventory and fulfill orders more efficiently.

Customer Support Platforms: Integration with customer support platforms such as Zendesk, Freshdesk, and Help Scout allows Order Tracking software to sync order information and customer inquiries. This integration enables customer support teams to provide timely and accurate assistance to customers regarding order tracking inquiries and issues.

Appjunction can help you with a detailed list of tools integrated with each tool or app. Go to the app page, and you'll be able to find out those in detail. Additionally, you may compare different tools with respect to integrations offered by tools and what's suitable for your ecommerce brand.

Trends in Order Tracking Software

Several trends are shaping the landscape of Order Tracking tools in ecommerce:

Multi-Carrier Support: With the rise of omnichannel retailing, ecommerce brands are increasingly integrating with multiple shipping carriers to offer a wider range of shipping options to customers. Order Tracking tools that support multi-carrier integration enable brands to provide flexibility and choice in shipping methods while ensuring consistent tracking experiences.

Predictive Analytics: Then, there's this thing called predictive analytics. It's like a weather forecast but for your packages. The tracking systems are getting better at guessing when your order will show up by looking at past deliveries and even the weather. So, fewer surprises and less waiting around for a package that doesn't show.

Blockchain Technology: Some Order Tracking tools are exploring the use of blockchain technology to improve transparency and traceability in the shipping process. Blockchain-based tracking systems create an immutable record of each transaction and shipment event, reducing the risk of fraud, counterfeiting, and tampering.

Integration with Voice Assistants: With the growing popularity of voice-activated devices like Amazon Alexa and Google Assistant, Order Tracking tools are exploring integration with voice assistants. This enables customers to track their orders using voice commands, providing a hands-free and convenient tracking experience.

Environmental Sustainability: There is a growing focus on environmental sustainability in ecommerce logistics, including order tracking. Order Tracking tools are exploring ways to minimize carbon emissions and reduce the environmental impact of shipping by optimizing delivery routes, promoting eco-friendly packaging, and offering carbon-neutral shipping options

Frequently Asked Questions Related To Order Tracking

What exactly is Order Tracking Software, and how does it work?

Order Tracking Software is a digital tool that helps businesses and customers keep tabs on their orders throughout the shipping process. It provides real-time updates on a package's journey, from dispatch to final delivery, by integrating with shipping carrier systems and allowing users to track shipments using tracking numbers or order IDs.

What are the main advantages of using Order Tracking apps for my eCommerce store?

Order Tracking apps offer several benefits, including enhanced customer experience through transparency and reduced anxiety, fewer customer inquiries to support teams, improved operational efficiency by identifying bottlenecks, increased trust and brand credibility, and opportunities for upselling and cross-selling.

How much do Order Tracking tools typically cost for eCommerce businesses?

The cost varies depending on the provider, features, business size, and order volume. Typically, it ranges from $10 to $100+ per month, with tiered pricing plans based on factors like order processing volume and integration levels.

What key features should I look for when choosing an Order Tracking platform?

Focus on features like real-time tracking updates, customizable tracking pages for branding, mobile accessibility for customer convenience, multi-carrier support for flexibility, and self-service options for customer empowerment.

Who are the primary users of Order Tracking Software within an eCommerce organization?

Various teams utilize Order Tracking software, including customers for tracking orders, customer service representatives for assisting with inquiries, warehouse and fulfillment staff for managing shipments, logistics and supply chain managers for optimizing delivery, and marketing/sales teams for analyzing customer behavior and tailoring promotions.

Are there different types of Order Tracking Software available, and which one is right for me?

Yes, several types exist, including built-in options within eCommerce platforms, third-party solutions with advanced features, shipping carrier integrations, multi-carrier aggregators, custom-built systems, and mobile tracking apps. The best choice depends on your specific business needs and budget.

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