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ReturnGO Overview
What is ReturnGO?
ReturnGO automates the returns and exchanges process with a branded self-service return portal, simplifying returns management and improving customer satisfaction.
Simplify your returns and exchanges process with ReturnGO's innovative exchange-first platform. Seamlessly manage all return requests and exchanges from a single, centralized location. Our automated, branded, and AI-powered return portal ensures a hassle-free experience for both you and your customers, with one-click exchanges at the forefront of our approach.
Customize your return and exchange policy rules, eligibility conditions, resolutions, and reasons to suit your business needs, streamlining the RMA process and email notifications. With ReturnGO, you can offer comprehensive order tracking and notifications for every shipment, providing customers with a complete end-to-end post-purchase experience.
Experience unparalleled flexibility with a range of options including product and variant exchanges, gift returns, order cancellations, store credit issuance, and more. Our platform supports a variety of return reasons, follow-up questions, and even allows customers to upload images and videos to facilitate the return process.
Streamline your operations further with automation rules such as auto-exchange, auto-refund, auto-approval, and auto-credits, enabling you to efficiently manage return requests with minimal manual intervention. Say goodbye to manual label generation—ReturnGO automatically generates pre-paid return shipping labels for tracking returns, enhancing convenience for both you and your customers.
Take advantage of our seamless integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs, and more, ensuring smooth communication and workflow across your entire business ecosystem. With ReturnGO, you can consolidate and streamline your returns and exchanges process, saving time and resources while delivering exceptional customer service.
In summary, ReturnGO offers a comprehensive solution for managing returns and exchanges, prioritizing an exchange-first approach and leveraging automation and customization to optimize the customer experience. Join us in simplifying your returns process and enhancing customer satisfaction with ReturnGO today.
ReturnGO Screenshots
ReturnGO Integrations
ReturnGO User Reviews
Overall Rating
4.9Ratings Breakdown
5
(291)
4
(5)
3
(0)
2
(0)
1
(3)
User Reviews
Navas Lab Apparel
June 2, 2024
Seriously, this app would be amazing, but it's totally useless to me. I wasted days setting it all up, made it very clear I needed to do US returns back to Canada with USPS labels, and guess what? It can't do it! If you're shipping within the same country, it's probably 5 stars, super easy to use, nice interface, handles complex stuff. Support was great,
Harbour City Dog Gear
June 2, 2024
This return app is pretty great! It does almost everything I want, but my products are a bit unique – I need to do 3-for-1 exchanges, and it only does 1-for-1. Sometimes I find the policies a bit confusing, but their support is always there to help me out. Overall, I'm happy with it, but I'm still deciding if I should stick with it and do some manual exchan
Brava Fabrics
June 2, 2024
¡Nos encanta trabajar con ReturnGo! Aunque llevamos poco tiempo con ellos, ya hemos sugerido varias mejoras y siempre están abiertos a escucharnos y mejorar la experiencia del cliente.
The Chrysalis Lab
June 2, 2024
This app is the real deal! The reviews don't lie, their customer service is seriously incredible. They're there for you 24/7, even hopped on a Zoom call with me and solved a problem in literally 10 minutes that I'd been wrestling with for hours. HUGE shoutout to them, lifesavers!!
Coralliana
June 2, 2024
This app is amazing! Lian from support was so helpful, seriously above and beyond! The app is crazy useful, I'm never going back to whatever I was using before!
CATO
June 2, 2024
This app is seriously smooth! I used it for my store, and testing it out was a breeze. There were a couple of translations that needed some tweaking, but honestly, the support was incredible. They were right there to help me out with everything. Five stars all the way - for the app and the support! If you're looking for an app that'll make you and your cust
UnShy
June 2, 2024
This app is a lifesaver! Tried like 6 others, even Return Magic, before finding this one. Support's awesome and always there to help. It's been perfect so far, thanks guys!
Dog Nation
June 2, 2024
This app is a lifesaver! It makes returns and exchanges so much easier for both me and my customers. Plus, their customer service is amazing - they're always there to help, no matter what time it is! If you're running an online store, you need this app. It's a huge time-saver, and I can't recommend it enough.
Josea Surfwear
June 2, 2024
Also, wir nutzen die App jetzt für unsere Retouren. Am Anfang lief's nicht ganz rund mit Sendcloud, besonders die automatischen Versandlabel machten Probleme. Aber der Support hat sich echt reingehängt und jetzt flutscht es. Die App selbst ist übersichtlich, sieht gut aus und ist einfach zu bedienen.
Movemama
June 2, 2024
This app is a game-changer! Been hooked since the early days and they just keep making it better and better. New stuff all the time, you can tell the developers are on top of it. My customers love the whole return process now, and I love that I can offer instant exchanges and tweak the return policy depending on what the customer wants. ReturnGo's got me for
ReturnGO Pricing Plans
Starter
- Full returns solution
- Variant exchange
- Return labels
- Unlimited policy rules
- Store credit
- Auto-approval
- 2 languages
- Email notifications
Premium
- All Starter features plus:
- Product exchange
- AI-powered instant store credit
- Gift returns
- Item donation
- Cancel order
- App integrations
Pro
- All Premium features plus:
- Packing slips
- Item validation
- White label portal
- Auto-mark as done
- 5 languages
- Advanced analytics
- API
Enterprise
- All Pro features plus:
- View previous returns
- Multi-store plan
- Dedicated account manager
- Actionable insights
- Auto-refund
- Auto-exchange
- ERPs
View ReturnGO Pricing
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Frequently Asked Questions Related To ReturnGO
What is ReturnGO?
ReturnGO is an innovative exchange-first platform that simplifies and automates the returns and exchanges process for Shopify stores. It offers a branded self-service return portal, streamlining returns management and improving customer satisfaction.
What are the benefits of using ReturnGO?
ReturnGO offers several benefits, including: * **Simplified Returns and Exchanges:** Manage all return requests and exchanges from a single, centralized location. * **Automated and Branded Portal:** Provide a hassle-free experience for customers with a branded, AI-powered return portal. * **Customization:** Tailor return and exchange policy rules, eligibility conditions, resolutions, and reasons to your specific needs. * **Streamlined Operations:** Automate tasks such as exchange, refund, approval, and credit issuance. * **Pre-paid Return Labels:** Automatically generate return shipping labels for easy tracking. * **Seamless Integrations:** Connect with shipping carriers, 3PLs, ERPs, helpdesks, and more.
What features does ReturnGO offer?
ReturnGO offers a wide range of features across different pricing plans. Some key features include: * **Full returns solution** * **Variant and product exchange** * **Gift returns and order cancellations** * **Store credit and instant store credit options** * **Item donation** * **Auto-approval and auto-processing rules** * **Packing slips and item validation** * **White label portal and advanced analytics** * **API access and multi-store plans**
How much does ReturnGO cost?
ReturnGO offers various pricing plans to suit different business needs. The plans range from the Starter plan at $23/month to the Enterprise plan at $417/month. Each plan includes a different set of features, so you can choose the one that best fits your requirements.
Can I customize the return portal with my branding?
Yes, ReturnGO allows you to customize the return portal with your branding, creating a consistent and professional experience for your customers.
Does ReturnGO integrate with other apps and services?
Yes, ReturnGO seamlessly integrates with various shipping carriers, 3PLs, ERPs, helpdesks, APIs, and more, ensuring smooth communication and workflow across your business ecosystem.