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Privy Overview

What is Privy?

Privy represents an all-in-one ecommerce platform designed to accelerate business growth by leveraging powerful marketing tools and strategies to enhance customer engagement and retention.

Privy emerges as a pivotal marketing platform, ingeniously crafted for Shopify entrepreneurs eager to deepen their email and SMS marketing footprint, automate sophisticated marketing flows, dispatch revenue-generating text messages, and notably uplift their site's conversion prowess. This tool demystifies the complexities of digital marketing, offering a straightforward suite of features that allow even those with minimal marketing experience to craft compelling email newsletters, deploy strategic website popups, and automate crucial text messaging campaigns effectively. At the heart of Privy's design philosophy lies the commitment to ease of use, enabling users to navigate its comprehensive features with minimal effort. The platform is equipped with an intuitive drag-and-drop email editor, simplifying the creation process and allowing for the rapid deployment of newsletters. It boasts an extensive collection of pre-designed templates, each meticulously crafted to cater to a wide array of marketing objectives and aesthetic preferences, ensuring that businesses can quickly launch campaigns that resonate with their target audience. Privy's SMS marketing capabilities are designed to facilitate direct and impactful communication with customers. From immediate post-signup confirmations to strategically timed cart recovery messages, this feature enables businesses to maintain a continuous dialogue with their customers, enhancing engagement and fostering loyalty. The platform's array of popup display options represents a powerful tool for list growth, offering a versatile range of triggers and customization options that can be tailored to match the specific user behavior and preferences, effectively converting casual site visitors into subscribed contacts. Beyond its robust technical capabilities, Privy distinguishes itself through its unwavering commitment to user support. With free email and chat support available to all users, Privy ensures that expert assistance is just a message away, providing invaluable peace of mind for business owners navigating the intricacies of email and SMS marketing.
In essence, Privy is not merely a tool but a comprehensive ecosystem designed to empower Shopify stores to unlock their full marketing potential. Through its fusion of user-friendly design, advanced automation capabilities, and dedicated support, Privy stands as a beacon for businesses aiming to enhance their digital presence, drive sales, and cultivate lasting relationships with their customers.

Privy Features

Campaign types : Abandoned cart, Discounts, Email campaigns, Exit intent, Follow-up emails, Forms, Landing pages, Newsletters, Pop-ups, Price drop emails, Promotions, SMS campaigns, Welcome emails, Win-back emails

Managing campaigns : Automations, Editor tool, Import and export, Segmentation, Templates

Privy Screenshots


Privy Integrations


Privy User Reviews

Overall Rating


Ratings Breakdown











User Reviews


Kayla DeVito Art

May 8, 2024

Rip off! Double check your billing statements! Used this app for years with no problems. Then, photos in my pop-ups vanished. Contacted support, they said I deleted them (nope, same pics for 2 years). App kept freezing, couldn't add new photos. Let them access as "collaborator" to fix, and they did.\n\nBUT, since then, both my sites have DOUBLE charges for



May 11, 2024

This app is a rip-off! They lock you in with a contract and then slap you with a huge fee if you want out. Totally not worth it!


Hill Country Kids Clothing

May 8, 2024

This app is trash. Tried to get help but their support team thinks everyone's a tech wizard, which I'm clearly not! A simple phone call could've fixed everything but nah, they don't wanna actually help people.


Djuna Studios

May 11, 2024

This app is ripping me off! They charged me twice, and even after I reported it to Shopify and they supposedly contacted the developers, I never heard back. Now I've got another invoice and they've doubled billed me AGAIN! I deleted the app - it's terrible for SEO anyway. It makes my website load so slow, and the tabs are annoying and get in the way.



May 8, 2024

This app is a nightmare for marketing! No support on weekends?! Created a time-sensitive email campaign and it's just stuck, can't even cancel it! If this goes out after my sale ends, I'm screwed. And this is the second time this year! Plus, the email templates are so outdated and clunky. Ugh!


Dana Cooper Bermuda

May 8, 2024

This app is super annoying! It's always popping up and getting in my way when I'm trying to make changes to my Shopify store. Is there a way to turn it off while I'm working on the backend?


Halo & Horns

May 11, 2024

Seriously, go look at all the terrible reviews. We got totally ripped off, paid over $1680 after cancelling a year ago! And they don't care at all, just keep saying "it's in our terms and conditions." What a scam!



May 8, 2024

This app is decent, I guess. It did help my user base grow, but that's kinda the whole point of pop-ups, right? Using it was a breeze, but the instructions were trash and their customer service is nonexistent. My pop-ups haven't been working for 3 days, and they still haven't gotten back to me.



May 11, 2024

So, Privy decided to download a bunch of extra customer contacts back in March 2022, and guess what? Our pricing tripled! Seriously, it was a terrible move on their part. If this happened to you too, contact support and have them fix your lists.


NYC Fireplaces & Outdoor Kitchens

May 8, 2024

Something seems off about all these good reviews. My pop-up isn't working right, and I can't get ahold of anyone for help. Tried their chat, tried email... nothing for two days. If this is what Privy calls customer service, I'm out.

Privy Pricing Plans

Basic Convert Plan

  • Limited to 10,000 monthly pageviews
  • Select Convert functionality

Convert Plan

  • Unlimited Convert functionality
  • Access to all popup types
  • Advanced popup targeting
  • Sync w/ Email Service Providers

Starter Plan

  • Everything in Convert Plan
  • Full access to email marketing
  • Unlimited email sends
  • Advanced targeting & automation

Growth Plan

  • Everything in Starter Plan
  • Full access to SMS marketing
  • Advanced SMS targeting & automation

View Privy Pricing

Frequently Asked Questions Related To Privy

What types of marketing campaigns can I create with Privy?

Privy supports a wide range of campaign types, including: Abandoned cart, Discounts, Email campaigns, Exit intent, Follow-up emails, Forms, Landing pages, Newsletters, Pop-ups, Price drop emails, Promotions, SMS campaigns, Welcome emails, and Win-back emails.

How can I manage my marketing campaigns in Privy?

Privy provides various tools for managing your campaigns, such as Automations, an Editor tool, Import and export functionality, Segmentation options, and Templates to get you started.

What are the pricing plans for Privy?

Privy offers four pricing plans: * **Basic Convert Plan:** $12/month - Limited to 10,000 monthly pageviews and select Convert functionality. * **Convert Plan:** $24/month - Unlimited Convert functionality, access to all popup types, advanced popup targeting, and sync with Email Service Providers. * **Starter Plan:** $30/month - Includes everything in the Convert Plan plus full access to email marketing, unlimited email sends, and advanced targeting & automation. * **Growth Plan:** $45/month - Includes everything in the Starter Plan plus full access to SMS marketing, and advanced SMS targeting & automation.

In what languages is Privy available?

Privy is available in English, French, Spanish, and Portuguese (Brazil).

What is the main purpose of Privy?

Privy is an all-in-one ecommerce platform designed to help businesses grow by enhancing customer engagement and retention through powerful marketing tools and strategies.

How does Privy simplify email marketing?

Privy features an intuitive drag-and-drop email editor and a collection of pre-designed templates, making it easy to create and launch email newsletters, even with minimal marketing experience.

Can Privy help me with SMS marketing?

Yes, Privy offers robust SMS marketing capabilities for direct communication with customers, including post-signup confirmations, cart recovery messages, and more.

How can Privy help me grow my email list?

Privy provides various popup display options with customizable triggers and targeting to convert website visitors into subscribers.

What kind of support does Privy offer?

Privy offers free email and chat support to all users, ensuring assistance is readily available.


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